Your online style dealer.

Delivery & Returns

DELIVERY

Shoposh maintains full ownership of the products until full payment has been obtained.

It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. All packages are sent via courier from our brands’ warehouse. Your order will be sent within 1-3 working days after it has been placed. You will receive an email notifying you that your order has been shipped. Packages arrive within 3-10 days after the item has been shipped.

If nobody is at the address when the courier makes the delivery, a note is left in the mailbox and the courier leaves with the package. If delivery is not possible, the package will be returned to us.

You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.

RETURNS

Returns policy

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

When we receive the product, we will refund the value of the purchased product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

Returns for size exchange can be exchanged only when a different size or a different colour is available. Exchanges for a different item code are  currently unavailable.

You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.

RETURNS ARE ONLY VALID IF A REQUEST TO RETURN IS SENT BY EMAIL WITHIN 3 DAYS OF RECEIVING THE ITEM AND IS SHIPPED WITHIN 7 DAYS.

How to return a product

Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim.

The return address will be given to you by email which you have to enclose with the returned products.

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 30 days.

We ship to:

Austria
Belgium
Bulgaria
Czech republic
Cyprus
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

We ship to:

Falkland Islands
Guernsey
Isle of Man
Jersey
United Kingdom

We ship to:

Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon

We ship to:

Afghanistan
Albania
Algeria
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belize
Benin
Bermuda
Bhutan
Belarus
Bolivia
Bonaire
Bosnia and Herzegovina
Botswana
Brazil
British Virgin Islands
Brunei
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Canary Islands
Cayman Islands
Cook Island
Cape Verde
Central African Republic
Chad
Chile
China
Colombia
Comore
Costa Rica
Côte d’Ivoire
Croatia
Cuba
Curaçao
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Eritrea
Ethiopia
Faroe Islands
French Polynesia
Fiji
Gabon
Gambia
Georgia
Ghana
Gibraltar
Gibuti
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guyana
Haiti
Honduras
Hong Kong
India
Indonesia
Iran
Iraq
Iceland
Israel
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Kosovo
Kuwait
Laos
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Macao
Macedonia
Madagascar
Malawi
Maldives
Malaysia
Mali
Marshall Island
Martinique
Mauritania
Mauritius
Mexico
Micronesia
Moldavia
Monaco
Mongolia
Montenegro
Morocoo
Nepal
Nevis
New Caledonia
Nicaragua
Nigeria
Norway
North Korea
New Zealand
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Porto Rico
Qatar
Republic of the Congo
Rwanda
Saint Barthélemy
Saint Kitts
Saint Lucia
Saint Martin
Saint Vincent
Samoa
Senegal
Serbia
Saudi Arabia
Seychelles
Singapore
Solomon Islands
South Korea
Somalia
South Africa
Sri Lanka
Sudan
Switzerland
Syria
Taiwan
Tanzania
Thailand
Togo
Tonga
Turkey
Ukraine
Uganda
Uruguay
United Arab Emirates
United States Virgin Islands
Uzbekistan
Venezuela
Vietnam
Yemen
Zambia
Zimbabwe