Shoposh maintains full ownership of the products until full payment has been obtained.
It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. All packages are sent via courier from our brands’ warehouse. Your order will be sent within 1-3 working days after it has been placed. You will receive an email notifying you that your order has been shipped. Packages arrive within 3-10 days after the item has been shipped.
If nobody is at the address when the courier makes the delivery, a note is left in the mailbox and the courier leaves with the package. If delivery is not possible, the package will be returned to us.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
When we receive the product, we will refund the value of the purchased product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
Returns for size exchange can be exchanged only when a different size or a different colour is available. Exchanges for a different item code are currently unavailable.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
RETURNS ARE ONLY VALID IF A REQUEST TO RETURN IS SENT BY EMAIL WITHIN 3 DAYS OF RECEIVING THE ITEM AND IS SHIPPED WITHIN 7 DAYS.
How to return a product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim.
The return address will be given to you by email which you have to enclose with the returned products.
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 30 days.
We ship to:
We ship to:
Isle of Man
We ship to:
District of Columbia
We ship to:
Antigua and Barbuda
Bosnia and Herzegovina
British Virgin Islands
Central African Republic
Papua New Guinea
Republic of the Congo
United Arab Emirates
United States Virgin Islands